Collection of Personal Information
We have implemented security standards and processes which are in line with industry standards and the applicable law in order to ensure the protection of your information at every stage which includes collection, storage, usage, handling and sharing. The said security practices and procedures are in line with international standard ISO 27001:2013 and relevant data protection laws as applicable, which include but are not limited to European General Data Protection Regulation (GDPR).
At the time you (i) register or use any of the Company’s applications (“Applications “), websites for using the services, or products made available by the Company (“Service”) or, (ii) make any payments related to the Company (iii) download any content made available through the Service (“Content”) or (iv) update the Application or, (v) share any information through the Application or otherwise (vi) contact us through our help and support channels or, (f) otherwise interact with us during the course of our relationship, we may ask you for your personal information (such as your name, telephone number, email address, geo-location, address, payment information, certain unique identifiers, and any other information or data that can be used by itself to uniquely identify, contact or locate a person, or can be used with information available from other sources to uniquely identify an individual ) (“Personal Information”).
As a part of using our Application(s) and Service, we may collect certain information which includes geolocation, internet protocol (IP) address, device usage and information, advertising identifiers, browser type, operating system, internet service provider, the web page that directed you to our services, the date and time of your visit, information about how you engage with us, information about how and when you use our services and other standard server log information.
In cases where any of our Applications are downloaded and used by the customers, the data collected depends on the specific Application which is being used and the configurations which have been activated. Data collected as a part of using the Application includes name, email address, phone number, user ID, location data, face recognition data, photos or videos you choose to take with or upload to the Application as well as registration data for the vehicle being used in conjunction with the Application(s), information that is entered by the customer such as driver’s license numbers, information about your use of the Application, information about the device you are using to access the Application such as device identifiers, device type, and device operating system. In case you are an employee or end user of the said customer, please contact the customer for more information about their privacy practices as to the personal data collected through our software applications.
Use of Personal Information
We and our group companies may use, collect, store, process and transfer your Personal Information in accordance with the applicable laws and regulations, for a variety of purposes. These may include but are not limited to identify you from time to time, as required, and to validate your use of the Application and or Services;
to complete transactions effectively and bill for Services;
to communicate and for resolving customer service issues;
to respond to your queries and fulfill your requests for information about the various Services;
to send you surveys, marketing communications, important information regarding the Application, changes in terms and conditions, user agreements, and policies and/or other administrative information;
to ensure the smooth functioning, maintenance and improvement of our Applications and Services;
to protect the IP and integrity of the Application.
to enforce our terms of service;
to comply with laws, requests from government bodies or courts, prevent and detect frauds and crimes or to respond to litigation;
to implement information security practices, determine any security breaches, computer contaminants or computer viruses, investigate, prevent, or take action regarding illegal activities and suspected fraud and undertake forensics of the concerned computer resource as a part of an investigation or internal audit.
to conduct internal assessments, auditing, data analysis, and research to improve our products and services;
to promote and market products and services that we consider may be of interest to you and/or may benefit you;
undertaking mergers, acquisitions, reorganizations, subject to applicable laws;
aggregate your data with other users’ data to create statistics about the general use of the Application and helps us to develop new products and services
to share your Personal Information with affiliates and group companies for any of the foregoing purposes, which affiliates may also combine your Personal Information with other information in this regard.
Effectively set us the user accounts and provide the functionalities, and features of the Applications.
Disclosure to Third Parties
In case of transfer of Personal Information from any country, we shall comply with any measures mandated by the applicable law of the said country. The rights and protection granted to you under the applicable law and in view of nature of transactions, shall at all times be complied with by using contractual measures and/or other measures designed to ensure third-party service providers who may facilitate the providing of Services on our behalf protect the Personal Information. For eg. In cases we transfer personal data from the European Economic Area (EEA) we will ensure such transfers are in compliance with relevant data protection laws, including usage of EU Standard Contractual Clauses or compliance with requirements under GDPR, as the case may be.
Legal basis for processing of Personal Information
We only process your Personal Information when we believe it is necessary and we have a legal basis to do so under the applicable laws. The legal basis may vary based on the law applicable and includes but is not limited to your consent and/or to comply with laws and/or to provide you with services to enter into or fulfill our contractual obligations and/or to protect your rights and/ or to fulfill our legitimate business interests.
We have implemented appropriate and reasonable technical and organizational security measures which are compliant with the international standard ISO 27001 and applicable laws, thereby designed to protect the security of any Personal Information we process.
While we observe reasonable security measures, security risks may still arise for reasons outside of our control such as hacking, cyber-attacks, force majeure events, etc. Hence, the technical and organizational security measures do not guarantee absolute protection of Personal Information. Please note that it is the User’s responsibility to protect the security of their login information.
Subject to applicable law, the Personal Information collected through the various Applications is retained, if authorized to do so by the customer on behalf of which we collected the data. Subject to applicable law, the Personal Information so collected through the Applications is retained only for as long as necessary to follow our customers’ instructions or to comply with legal, regulatory or internal policy requirements. For eg. in case any of the customers use the face recognition feature (which is used to identify if the vehicle’s assigned driver matches the person who is driving), subject to the customer instructions and applicable law, the data is used purely for identification and stored only as long as the driver is active in the system. We automatically purge the face data as soon as the driver exits the system. You may further connect with the relevant customer for more information about their data retention and security practices
Data Access and Rights
Please include the following subject line in the email – “Attention: Grievance Officer”
We will strive to address your feedback and concerns in a timely and effective manner.